Last updated: 31 December 2025
AHM Solar Pty Ltd (“AHM Solar”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in a responsible and transparent manner, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. About Us
Business Name: AHM Solar Pty Ltd
ABN: 90 690 695 740
Business Address: 4 Mantle Street, Wollert, Victoria 3750
Phone: 0423 185 913
Our ABN and business registration details are confirmed with the Australian Business Register. ABN Info_Ahm
2. What Personal Information We Collect
We may collect the following personal information when you interact with us, including via our website, Meta (Facebook/Instagram) lead forms, phone calls, emails, or enquiries:
- Full name
- Phone number
- Email address
- Suburb or postcode
- Property type (house, townhouse, etc.)
- Whether you have existing solar
- Energy usage or general electricity bill range
- Installation timeframe preferences
We only collect information that is reasonably necessary to provide solar or battery quotes and related services.
3. How We Collect Personal Information
We collect personal information when you:
- Submit a lead form on Facebook or Instagram
- Enquire through our website
- Contact us by phone, email, or message
- Request a quote or consultation
- Sign a contract or agreement with us
4. Why We Collect Your Information
We collect and use your personal information to:
- Provide solar and battery quotes
- Assess eligibility for products, rebates, or services
- Contact you regarding your enquiry
- Arrange site inspections or installations
- Provide customer support and after-sales service
- Comply with legal and regulatory obligations
We do not sell or rent your personal information to third parties.
5. How We Use and Disclose Personal Information
Your information may be shared only with:
- Our internal staff and authorised contractors
- Accredited installers and electricians (where required)
- Network operators, retailers, or authorities for approvals
- Government programs (e.g. Solar Victoria), where applicable
All third parties are required to handle your information securely and in accordance with privacy laws.
6. Marketing Communications
By submitting an enquiry, you consent to AHM Solar contacting you regarding your solar or battery enquiry via phone, email, or message.
You may opt out of marketing communications at any time by contacting us directly.
7. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Information is stored securely and access is restricted to authorised personnel only.
8. Accessing or Correcting Your Information
You may request access to, or correction of, your personal information at any time by contacting us using the details below.
We will respond within a reasonable timeframe.
9. Complaints
If you believe your privacy has been breached, you may contact us directly. We will investigate and respond promptly.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
10. Contact Us
For privacy enquiries, access requests, or complaints:
📞 Phone: 0423 185 913
📍 Address: 4 Mantle Street, Wollert, Victoria 3750